Welcome to the Natural Paint Co website, operated by The Natural Paint Company Ltd and located at www.naturalpaint.co.nz. The following terms and conditions (“Terms”) govern your use of the Site.
Our website policies are designed with you, the customer, in mind to ensure that your online shopping experience with Natural Paint Co will be secure, prompt, efficient and hassle-free. As far as possible our online policies are consistent with our in-store company policies and procedures.
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Terms of Sale
This website (“site”) is operated by Natural Paint Co (referred to in these terms of sale as “we”, “us or “our”). These terms of sale apply to your purchase of products via our site, whether the sale is made through our online store, via email or over the phone.
- When you register for an online account.
- When you contact us to enquire about this site or any of our products or services.
- Through your use of this site and the services and functionality offered through it.
We will only use personal information about you for the following reasons:
- To create an online account for you.
- To record and process your orders.
- To add to our database so we may inform you of specials, promotions, offers and events via email or post.
- To improve the products and services we offer through this site.
- To respond to your queries.
- Any other reasons which we may notify at the time the information is collected.
We may share your personal information:
- To our group companies or service providers (e.g. in order to store the information).
- Where the disclosure is in connection with one of the purposes for which the information was collected (e.g. to courier companies to enable deliveries).
- Where we are required or authorised by law to make disclosure.
Except as provided above, we will not share your personal information with any other third parties.
Retention and Security
We will not hold your personal information for longer than is required for the purpose(s) for which it was collected.
We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation.
Access and Correction
We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information. You may also request:
- That we correct this information if it is inaccurate; and
- That your details do not appear on our database.
You can make changes to your personal information on the “My Account” page, by contacting us using the “Contact Us” page on this site, or by calling our free phone number – 0800 472 468
Natural Paint Co is conscious of the need for privacy and security for your online shopping experience.
We use sophisticated encryption technology. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.
There are visual clues on screen that tell you when you have entered a secure environment: at the bottom of your browser, the key or padlock icon, which is normally broken, becomes solid and the address of the document you are accessing begins with https:// (secure hypertext transfer protocol).
As part of the software used by Natural Paint Co there are secure processes built into the store. Specifically, the engine ensures:
- Every order has a unique number
- Every order is logged in a robust database
- All your payment details can only be retrieved by Natural Paint Co in an encrypted session
- Confirmation emails of your order are sent to you, the customer
We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us, you can choose not to go on a list to receive email announcements about products, offers and promotions from us.
Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the ‘unsubscribe’ link at the bottom of the newsletter. If you unsubscribe you will continue to receive emails specifically related to your online orders.
Orders and Delivery
An order made via this site is an offer to purchase one or more products. When we receive a valid order from you, we will accept this offer by confirming via email that we have received and are processing the order.
We will deliver the products set out in your order (“products”) almost anywhere in New Zealand. We do not deliver outside New Zealand, however, an overseas order may still be placed with a New Zealand delivery address. Delivery is made by courier.
We endeavour to deliver all products within 24 hours of us confirming receipt of the order, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock) we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any).
Delivery is usually the following working day within the South Island and 2-3 working days for North Island.
Please add a further 2-3 working days for rural delivery. All items are sent by Track and Trace Courier. You will be sent an email advising you that your order has been received along with your tracking details.
We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time. Goods may not be returned to Natural Paint Co for the reason of late delivery by the freight or courier company.
The anticipated delivery charges (if applicable) will be notified to you when you complete the order. We will notify you if the actual delivery charges are higher than those anticipated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order. Please note, our Citrus Thinner is classed as a “Dangerous Good” because of it’s flammability and may take longer to transport around the country.
Please see our Shipping Page for full delivery pricing.
Please also note that deliveries to the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island) will incur additional costs. Please contact us directly at firstname.lastname@example.org or 03 343 2121 to find out these rates.
Most orders can be processed within 24 hours of receiving payment if the order is placed before 12pm Monday to Friday. Colour matching may take up to five working days.
Please contact us if you need further assistance as we are more than happy to help.
T: 03 343 21 21 / 0800 472 468
Authority To Leave
All, Natural Paint Co orders being delivered by couriers should be attempted to be personally delivered to the recipient in accordance with the courier’s standard policy.
In a situation where the recipient is unavailable the courier’s authorised driver has been given authority to leave the parcel where practical unless a signature has specifically been requested. Any special delivery instructions provided on the label will be followed (ie. Leave in letterbox or at back door).
Cancellation and return of goods
We stand by the quality of our product/s and we make things right if you are not satisfied with your purchase.
We deal with return of product/s on a customer by customer basis. You will need to get in touch with our customer support team directly at email@example.com or 03 3434 2121 if you wish to return any product/s or discuss and issues with your product/s. Please do not return any product/s prior to discussing with our customer support team and filling out the necessary paper work.
Within 14 days of delivery, goods may be eligible to be returned, provided:
- They are in a “re-sellable condition”, in their original, undamaged and unopened containers, accompanied by the original invoice and returns form
- Test pots, tinted products and colour matching services cannot be returned and are non-refundable.
- Returned goods must be returned, at the purchaser’s expense, to the nearest Natural Paint Company warehouse.
- We reserve the right to charge a restocking fee of $15.00 for each item of goods that are returned in damaged or dirty containers or for cancelled orders.
Product/s returned to us that do not meet our returns policy guidelines outlined above will be held at Natural Paint Co warehouse. The customer will be responsible for any costs associated with returning the goods back to the customer.
In the unlikely event that your goods arrive damaged and are in an unusable condition, you will need to get in touch with our customer support team immediately at firstname.lastname@example.org or 03 343 21 21 who will guide you through arranging the replacement of goods. Please note, you will be asked to provide photographic evidence of the damage. This is required for us to liase with the associated courier company. We also require you to not dispose or use any damaged goods as these need to be collected by the delivery courier company to be assessed for damage. Courier companies do not accept lost or damaged goods claims more than 14 days after pickup.
Replacement goods will be arranged and couriered to you as soon as reasonably possible.
The Natural Paint Company, its employees, agents and contractors shall not be liable for loss:
- Arising in contract, tort, statute or otherwise;
- Which is caused by the products or services supplied or any defect in them;
- Negligence or omission;
Other than to the invoice sum or $1,000.00 whichever is smaller.
Product Quality Guarantee: Our Product Performance Guarantees are detailed here.
Ownership: All goods remain the property of The Natural Paint Company Ltd until fully paid for.
The risk of any loss of, or damage to, the products will pass to you once the products are collected by the courier.
The prices for the products listed on this site are in New Zealand dollars and include GST, but not any delivery charges. Natural Paint Co reserves the right to amend or rectify any errors in pricing or product specification without any prior notice before or after an order has been processed.
Accuracy of colour
Colour options indicated online for colour swatches and test pots are a guide only. The look of our colour range can vary across different computer screens. We recommend viewing these colours on a modern computer screen and using the colour swatches as a guide only. We recommend using physical test pots to confirm your colour choice.
Intellectual Property Rights
All intellectual property on this site, including without limitation any trade marks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.
Right to Use Site and Content
You may use this site only for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.
You may not reproduce, copy or distribute the content on this site for any purpose without the Company’s prior written consent.
If you wish to link to any part of this site, you must get The Natural Paint Company Ltd prior written consent.
Please ensure that any information that you provide when creating an account with us on this site is correct, complete and up-to-date and please advise us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided. If you are providing information about a person other than yourself, you warrant that you are authorised by that person to provide that information.
You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
We endeavour to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable timeframe.
This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third-party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.
You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice. If you wish to verify any content on this site then you should contact us on:
Email: email@example.com or 03 343 21 21/ 0800 472 768
We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.
Consumer Guarantees Act
If the products are subject to the New Zealand Consumer Guarantees Act 1993 (“CGA”), you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the CGA will not apply.
All Liability Excluded
To the extent permitted by law:
- all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and
- we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.
If your use of this site or its content is subject to the New Zealand Consumer Guarantees Act 1993 (“CGA”), you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limitations will apply and the CGA will not apply.
Jurisdiction and Governing Law
This site and its content is made available for the purposes of shopping online with Natural Paint Co and providing information about The Natural Paint Company Ltd products.
Reproduction of the images and text on this site for any other purposes is prohibited.
All images and textual content on this website is copyright © The Natural Paint Company Ltd.