At Natural Paint Co, we understand that your living environment needs to look great for years to come. That is why we offer an industry leading 25-year paint performance guarantee that gives you complete peace of mind. By using Natural Paint Co, you have a promise from us that your paint will stand the test of time – conditions apply*.
*At Natural Paint Co, we guarantee that our Interior paint systems will not blister, flake or peel for 25 years when applied on properly prepared surfaces as per appropriate Natural Paint Co technical data sheets and specification sheets.
Product failure caused by any breakdown of coatings applied previously is not covered by this guarantee. If our Interior paint systems do not perform as specified above we will provide, free of charge, product to rectify the affected areas. This guarantee is limited and excludes all labour and other charges.
To meet this guarantee, we ask that any applicator conform to best practices and techniques contained inAS/NZS 2311 and the MPNZA Specification manual. To ensure the product can meet its warranties, the applicator is to be a member of MPNZA and should be an experienced competent worker, familiar with the techniques specified.
The applicator is to have the necessary skill, experience and equipment to undertake the work. The applicator remains responsible for ensuring proper completion of the work.
Returns & Exchanges
We want you to be 100% happy with your purchase. If you change your mind about an item purchased, you are welcome to return it for a full refund or to exchange it for another product.
If you wish to return or exchange a product, please contact us at firstname.lastname@example.org and ask for our ‘Returns & Exchanges’ Form. Please include the completed Returns & Exchanges’ Form with each item being returned.
If you cannot print the Returns & Exchanges Form, please attach a note to each item, including details of the customer name, email address, delivery address, telephone number and invoice number.
Please send all items being returned to the delivery address stated on the Returns & Exchanges’ Form. Keep a record of your return shipment until you have received your credit, refund or exchange. We suggest that you return your item(s) using a tracked service.
The only conditions applying to returns and exchanges are as follows:
Within 14 days of delivery, goods may be eligible to be returned, provided:
- They are in a “re-sellable condition”, in their original, undamaged and unopened containers, accompanied by the returns form
- Test pots, tinted products, colour matching services and citrus thinner cannot be returned or exchanged and are non-refundable.
- Returned goods must be returned, at the purchaser’s expense, to the nearest Natural Paint Company warehouse
- We reserve the right to charge a restocking fee of $15.00 for each item of goods that are returned in damaged or dirty containers or for cancelled orders.
Once a return has been deemed eligible for a refund, a refund will be given on the products only. No refund will be given for courier costs. Refunds are paid via bank transfer and usually take 5-7 working days.
Please send all items being returned to the delivery address stated on the Returns Form. Keep a record of your return shipment until you have received your credit, refund or exchange. We suggest that you return your item(s) using a tracked service.
We will endeavour to process your returned product as soon as we can once it is received at our warehouse. Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email advising how your return is being processed.
Where a group of products are purchased as a set or Package (where the total price is reduced as part of the purchase of the products in the overall package) and you wish to make a return of one or more of these products, you must return all products included in the Package. As per our returns policy above, all products being returned must be in perfect condition and in their original packaging.
Natural Paint Co reserves the right to reject returns and exchanges outside the 14-day return period.
Product/s returned to us that do not meet our returns policy guidelines outlined above will be held at Natural Paint Co warehouse. The customer will be responsible for any costs associated with returning the goods back to the customer.