Shipping

Damaged or Lost Items

In the unlikely event that your goods arrive damaged and are in an unusable condition, or have not arrived you will need to get in touch with our customer support team immediately at showroom@naturalpaint.co.nz.nz or 03 343 21 21 who arrange the replacement of goods or follow up your item with the appropriate courier company.

Please note, you will be asked to provide photographic evidence of the damage. This is required for us to liase with the associated courier company. We also require you to not dispose or use any damaged goods as these need to be collected by the delivery courier company to be assessed for damage. Courier companies do not accept lost or damaged goods claims more than 14 days after pickup from Natural Paint Co Warehouse.

Replacement goods will be arranged and couriered to you as soon as reasonably possible.

The Natural Paint Company, its employees, agents and contractors shall not be liable for loss:

  • Arising in contract, tort, statute or otherwise;
  • Which is caused by the products or services supplied or any defect in them;
  • Negligence or omission;

Other than to the invoice sum or $1,000.00 whichever is smaller.